Deluxe Garden View Double
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- + 50 more features
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Mixed reports: some guests praised cleanliness, but several reviews mentioned hair in the bathroom, odors and humidity in rooms, and occasional lack of hygiene in service areas.
Consistently positive: many guests highlighted very attentive, friendly and helpful staff (bilingual at times), good attention from personnel and dedicated gym staff.
Strong location benefits (beachfront, privacy of the beach, attractive natural surroundings) but weighed down by recurring sargassum on the beach and limited beach maintenance during stays.
Several guests described rooms and suites as dated, with maintenance issues and noise from staff/service carts; some rooms noted as spacious and bright, but overall in need of renovation.
Amenities are present (bars, outdoor spaces, gym) but multiple restaurants and facilities were under renovation or closed, mini club reported closed, and seating for evening shows was limited.
Mixed but generally favorable: reviewers said it 'vale a pena' for less demanding travelers and appreciated staff and setting, though some felt expectations were not fully met given closures and service delays.
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This room features a private furnished balcony or terrace with a hammock and views of the garden. Guests receive coupons redeemable for spa services and dinner and wine at available restaurants.
Standard room has contemporary décor. In addition to all of the above amenities this room offers, a king size bed or two double beds, bathroom with shower, garden view, private balcony or terrace with hammock. Located in buildings built in the shape of haciendas centering the beautiful, lush gardens
2 Double Beds 451-sq-foot individually decorated room, furnished balcony/patio with garden views Internet - Free WiFi Entertainment - 42-inch flat-screen TV with premium channels and pay movies Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water Sleep - A down duvet, blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, deep soaking bathtub, and rainfall showerhead Practical - Free international calls, safe, and free newspaper; free rollaway/extra beds and free cribs/infant beds available on request Comfort - Air conditioning and daily housekeeping Eco-friendly - Energy-saving switches and LED light bulbs Non-Smoking Room is accessed via exterior corridors Connecting/adjoining rooms can be requested, subject to availability
1 King Bed 451-sq-foot individually decorated room, furnished balcony/patio with garden views Internet - Free WiFi Entertainment - 42-inch flat-screen TV with premium channels and pay movies Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water Sleep - A down duvet, blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, deep soaking bathtub, and rainfall showerhead Practical - Free international calls, safe, and free newspaper; free rollaway/extra beds and free cribs/infant beds available on request Comfort - Air conditioning and daily housekeeping Eco-friendly - Energy-saving switches and LED light bulbs Non-Smoking Room is accessed via exterior corridors Connecting/adjoining rooms can be requested, subject to availability
2 Double Beds OR 1 King Bed 623-sq-foot individually decorated room, furnished balcony/patio with ocean views Layout - Bedroom, dining area, and sitting area Relax - Indoor private hot tub Internet - Free WiFi Entertainment - 42-inch flat-screen TV with premium channels and pay movies Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water Sleep - A down duvet, blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, deep soaking bathtub, and rainfall showerhead Practical - Free international calls, safe, and free newspaper; rollaway beds (free) and cribs (free) available on request Comfort - Air conditioning and daily housekeeping Eco-friendly - Energy-saving switches and LED light bulbs Non-Smoking Room is accessed via exterior corridors Connecting/adjoining rooms can be requested, subject to availability
2 Double Beds 547-sq-foot individually decorated room, furnished balcony/patio with garden views Layout - Bedroom, living room, and sitting area Internet - Free WiFi Entertainment - 42-inch flat-screen TV with premium channels and pay movies Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water Sleep - A down duvet, blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, deep soaking bathtub, and rainfall showerhead Practical - Day bed, free international calls, and safe; rollaway beds (free) and cribs (free) available on request Comfort - Air conditioning and daily housekeeping Eco-friendly - Energy-saving switches and LED light bulbs Non-Smoking Room is accessed via exterior corridors Connecting/adjoining rooms can be requested, subject to availability
2 Double Beds 451-sq-foot individually decorated room, furnished balcony/patio with garden views Relax - Private pool Internet - Free WiFi Entertainment - 42-inch flat-screen TV with premium channels and pay movies Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water Sleep - A down duvet, blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, deep soaking bathtub, and rainfall showerhead Practical - Free international calls, safe, and free newspaper; rollaway beds (free) and cribs (free) available on request Comfort - Air conditioning and daily housekeeping Eco-friendly - Energy-saving switches and LED light bulbs Non-Smoking Room is accessed via exterior corridors Connecting/adjoining rooms can be requested, subject to availability
This room in the adults-only section features contemporary decor, king or two double beds, bathroom, double sink, private terrace and a beautiful direct swim-out access to a refreshing swimming pool that flows to each private patio. Built in the shape of old haciendas centering the garden and plaza with a fountain and benches creating a sense of old México. Bar service by the pools
This room features a private furnished terrace with direct access to the swimming pool that flows to each patio. The marble bathroom offers double sinks and there is a spacious living room with two sofas. Preferred Club privileges include private check-in and check-out with concierge services, private beach area, upgraded minibar, hot tub in select rooms, daily continental breakfast, afternoon hot and cold hors d’oeuvres, desserts and drinks in private lounge.
This double room features a hot tub. The spacious double room features air conditioning, a private entrance, a terrace with garden views as well as a private bathroom boasting a walk-in shower. The unit has 2 beds.
The junior suite offers a separate living area with a sofa, private concierge services, ocean front views, private balcony or terrace.
In addition to all of the above amenities this Junior Suite offers contemporary decor, king bed or two double beds, separate living area with sofa, marble bathroom with shower and hydrotub, double sink, and telephone extension in the bathroom, private concierge service, ocean front views, private balcony or terrace. These rooms are in buildings of rooms facing the pool and beach. This section is next to the main plaza and restaurant area.
2 Double Beds 547-sq-foot individually decorated room, furnished balcony/patio with ocean views Layout - Bedroom, living room, and sitting area Internet - Free WiFi Entertainment - 42-inch flat-screen TV with premium channels and pay movies Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water Sleep - A down duvet, blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, deep soaking bathtub, and rainfall showerhead Practical - Day bed, free international calls, and safe; rollaway beds (free) and cribs (free) available on request Comfort - Air conditioning and daily housekeeping Eco-friendly - Energy-saving switches and LED light bulbs Non-Smoking Room is accessed via exterior corridors Connecting/adjoining rooms can be requested, subject to availability
2 Double Beds 451-sq-foot individually decorated room, furnished balcony/patio with ocean views Internet - Free WiFi Entertainment - 42-inch flat-screen TV with premium channels and pay movies Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water Sleep - A down duvet, blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, deep soaking bathtub, and rainfall showerhead Practical - Free international calls, safe, and free newspaper; rollaway beds (free) and cribs (free) available on request Comfort - Air conditioning and daily housekeeping Eco-friendly - Energy-saving switches and LED light bulbs Non-Smoking Room is accessed via exterior corridors Connecting/adjoining rooms can be requested, subject to availability
1 King Bed 451-sq-foot individually decorated room, furnished balcony/patio with ocean views Internet - Free WiFi Entertainment - 42-inch flat-screen TV with premium channels and pay movies Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water Sleep - A down duvet, blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, deep soaking bathtub, and rainfall showerhead Practical - Free international calls, safe, and free newspaper; rollaway beds (free) and cribs (free) available on request Comfort - Air conditioning and daily housekeeping Eco-friendly - Energy-saving switches and LED light bulbs Non-Smoking Room is accessed via exterior corridors Connecting/adjoining rooms can be requested, subject to availability
2 Double Beds OR 1 King Bed 451-sq-foot individually decorated room, furnished balcony/patio with garden views Internet - Free WiFi Entertainment - 42-inch flat-screen TV with premium channels and pay movies Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water Sleep - A down duvet, blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, deep soaking bathtub, and rainfall showerhead Practical - Free international calls, safe, and free newspaper; free rollaway/extra beds and free cribs/infant beds available on request Comfort - Air conditioning and daily housekeeping Eco-friendly - Energy-saving switches and LED light bulbs Non-Smoking Room is accessed via exterior corridors and room/bed type depends on availability at check-in Connecting/adjoining rooms can be requested, subject to availability
The spacious double room provides air conditioning, a private entrance, a terrace with garden views as well as a private bathroom featuring a walk-in shower. The unit offers 1 bed.
This room features a king-size bed or two double beds, a private, furnished balcony or terrace with hammock and views of the ocean. The marble bathroom offers 2 sinks, a hot tub and there is a spacious area with sofa. There is the option to connect rooms. Guests receive coupons redeemable for spa services and dinner and wine at available restaurants.
2 Double Beds 451-sq-foot individually decorated room, furnished balcony/patio with garden views Internet - Free WiFi Entertainment - 42-inch flat-screen TV with premium channels and pay movies Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water Sleep - A down duvet, blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, deep soaking bathtub, and rainfall showerhead Practical - Free international calls, safe, and free newspaper; rollaway beds (free) and cribs (free) available on request Comfort - Air conditioning and daily housekeeping Eco-friendly - Energy-saving switches and LED light bulbs Non-Smoking Room is accessed via exterior corridors Connecting/adjoining rooms can be requested, subject to availability
This room features contemporary décor in an adults-only section of the resort. In addition to all of the above amenities this room offers, a king size bed or two double beds, bathroom with shower, private balcony or terrace with hammock. Adults can enjoy a quaint section of the resort with views of the beautiful, lush gardens.
This room features a king-size bed, a private, furnished terrace with direct swim-out access to a swimming pool that flows to each patio. The marble bathroom offers a double sink and there is a living room with two sofas. There is the option to connect rooms. Preferred Club privileges such as: - Personalized check-in and checkout - Concierge service - Private beach area - Upgraded minibar service - Hot tub in select rooms - Daily continental breakfast - Afternoon hot and cold appetizers - Desserts - Liquors in private lounge
1 King Bed and 1 Double Sofa Bed 1948-sq-foot individually decorated room, furnished balcony/patio with ocean views Layout - Bedroom, dining area, and sitting area Relax - Indoor private hot tub Internet - Free WiFi Entertainment - 42-inch flat-screen TV with premium channels and pay movies Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water Sleep - A down duvet, blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, deep soaking bathtub, and rainfall showerhead Practical - Day bed, free international calls, and safe; rollaway beds (free) and cribs (free) available on request Comfort - Air conditioning and daily housekeeping Eco-friendly - Energy-saving switches and LED light bulbs Non-Smoking Room is accessed via exterior corridors Connecting/adjoining rooms can be requested, subject to availability
1 King Bed 627-sq-foot individually decorated room, furnished balcony/patio with ocean views Layout - Bedroom and sitting area Internet - Free WiFi Entertainment - 42-inch flat-screen TV with premium channels and pay movies Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water Sleep - A down duvet, blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, deep soaking bathtub, and rainfall showerhead Practical - Free international calls, safe, and free newspaper; rollaway beds (free) and cribs (free) available on request Comfort - Air conditioning and daily housekeeping Eco-friendly - Energy-saving switches and LED light bulbs Non-Smoking Room is accessed via exterior corridors Connecting/adjoining rooms can be requested, subject to availability
Guests will have a special experience as this double room features a hot tub. The spacious double room offers air conditioning, a private entrance, a terrace with garden views as well as a private bathroom featuring a walk-in shower. The unit offers 1 bed.
1 King Bed and 2 Double Beds Furnished balcony/patio with garden views Layout - Bedroom Internet - Free WiFi Entertainment - 42-inch flat-screen TV with premium channels and pay movies Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water Sleep - A down duvet, blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, deep soaking bathtub, and rainfall showerhead Practical - Free international calls, safe, and free newspaper; rollaway beds (free) and cribs (free) available on request Comfort - Air conditioning and daily housekeeping Eco-friendly - Energy-saving switches and LED light bulbs Non-Smoking Room is accessed via exterior corridors Connecting/adjoining rooms can be requested, subject to availability
This rooms features a king-size bed or two double beds, a private, furnished balcony or terrace with hammock and views of the lush gardens. The marble bathroom offers 2 sinks, a hot tub and there is a spacious living room with sofa. There is the option to connect rooms. Guests receive coupons redeemable for spa services and dinner and wine at available restaurants.
This room features a private furnished balcony or terrace with a hammock and views of the ocean. Guests receive coupons redeemable for spa services and dinner and wine at available restaurants.
This double room features a balcony, iPod dock and tile/marble floor. In addition to all of the above amenities this Preferred Club Honeymoon Suite offers contemporary décor, king size bed and separate living area with a sofa, in either ocean view and garden view, marble bathroom with shower and hydrotub and telephone extension in the bathroom, walk-in closet, double sink, private concierge service, private balcony or terrace. Located rooms facing the pool and beach, this section is next to the main plaza and the restaurant area.
Located in an exclusive Adults-Only, secluded section of the resort, this rooms features a private furnished balcony or terrace with a hammock and views of the garden.
This rooms features a king-size bed or double beds, a private, furnished balcony or terrace with hammock and views of the lush gardens. There is the option to connect rooms.
This rooms features a king-size bed or double beds, a private, furnished balcony or terrace with hammock and views of the lush gardens. There is the option to connect rooms.
This double room has a balcony, iPod dock and DVD player. In addition to all of the above amenities this Hacienda Suite, hardwood floors and contemporary décor, a king bed or double bed, bathroom with shower and hydrotub, private concierge service and partial ocean view. These suites are ideally above the Coco Café and the Preferred Club, next to the main plaza and restaurant area.
This rooms features a king-size bed or two double beds, a private, furnished balcony or terrace with hammock and views of the lush gardens. The marble bathroom offers 2 sinks, a hot tub and there is a spacious living room with sofa. There is the option to connect rooms. Guests receive coupons redeemable for spa services and dinner and wine at available restaurants.
This room features a king-size bed or two double beds, a private, furnished balcony or terrace with hammock and views of the ocean. The marble bathroom offers 2 sinks, a hot tub and there is a spacious area with sofa. There is the option to connect rooms. Guests receive coupons redeemable for spa services and dinner and wine at available restaurants.
This room features a king-size bed, a private, furnished terrace with direct swim-out access to a swimming pool that flows to each patio. The marble bathroom offers a double sink and there is a spacious living room with two sofas. There is the option to connect rooms. Preferred Club privileges such as: personalized check-in and checkout with concierge service, private beach area, upgraded minibar service, Hot Tub in select rooms, daily continental breakfast, afternoon hot and cold hors d’oeuvres, exquisite desserts and fine liquors in private lounge, among others.
In addition to all of the above amenities this Junior Suite offers contemporary decor, king bed, separate living area with sofa, marble bathroom with shower and hydrotub, double sink, and telephone extension in the bathroom, private concierge service, ocean front views, private balcony or terrace. These rooms are in buildings of rooms facing the pool and beach. This section is next to the main plaza and restaurant area.
This double room's special feature is the hot tub. The spacious double room provides air conditioning, a private entrance, a terrace with garden views as well as a private bathroom featuring a walk-in shower. The unit offers 2 beds.
This room in the adults-only section features contemporary decor, king or two double beds, bathroom, double sink, private terrace and a beautiful direct swim-out access to a refreshing swimming pool that flows to each private patio. Built in the shape of old haciendas centering the garden and plaza with a fountain and benches creating a sense of old México. Bar service by the pools.
This room in the adults-only section features contemporary decor, king or two double beds, bathroom, double sink, private terrace and a beautiful direct swim-out access to a refreshing swimming pool that flows to each private patio. Built in the shape of old haciendas centering the garden and plaza with a fountain and benches creating a sense of old México. Bar service by the pools.
This double room has a balcony, air conditioning and bathrobe. Located in an exclusive Adults-Only, secluded section of the resort, this rooms features a king-size bed, a private, furnished balcony or terrace with hammock and views of the lush gardens. There is the option to connect rooms.
This room features a private furnished balcony or terrace with hammock and views of the garden. The marble bathroom offers 2 sinks, a hot tub and there is a spacious living room with a sofa. Guests receive coupons redeemable for spa services and dinner and wine at available restaurants.
This room features a private furnished balcony or terrace with a hammock and views of the ocean. The marble bathroom offers 2 sinks, a hot tub and there is a spacious living room with sofa. Guests receive coupons redeemable for spa services and dinner and wine at available restaurants.
In addition to all of the above amenities this Hacienda Suite, hardwood floors and contemporary décor, a king bed or double bed, bathroom with shower and hydrotub, private concierge service and partial ocean view. These suites are ideally above the Coco Café and the Preferred Club, next to the main plaza and restaurant area.
In addition to all of the above amenities, this standard room offers contemporary décor, a king bed or two double beds, bathroom with bath tub, ocean view and private balcony with hammock (except the 3rd floor rooms). Located in the most secluded section of the resort, and provides an impeccable view of the Caribbean Sea.
Boasting a private entrance, this spacious suite also features 2 bedrooms, a seating area and 2 bathrooms with a walk-in shower and a bath. The air-conditioned suite features a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a wardrobe as well as garden views. The unit has 3 beds.
Featuring a private entrance, this spacious suite also comprises 1 bedroom, 1 bathroom and a seating area. This suite is air-conditioned and features a tea and coffee maker, a wardrobe and garden views. The unit offers 2 beds.
This double room features a balcony, bathrobe and private entrance. Standard room has contemporary décor. In addition to all of the above amenities this room offers, a king size bed or two double beds, bathroom with shower, garden view, private balcony or terrace with hammock. Located in buildings built in the shape of haciendas centering the beautiful, lush gardens
Standard room has contemporary décor. In addition to all of the above amenities this room offers, a king size bed or two double beds, bathroom with shower, garden view, private balcony or terrace with hammock. Located in buildings built in the shape of haciendas centering the beautiful, lush gardens
Offering a tea and coffee maker, a wardrobe and a safe deposit box, this double room includes a private bathroom. The double room is furnished with a desk and a seating area and offers air conditioning, a private entrance and garden views. The unit has 2 beds.
Offering a tea and coffee maker, a wardrobe and a safe deposit box, this double room includes a private bathroom. The double room is furnished with a desk and a seating area and offers air conditioning, a private entrance and garden views. The unit has 1 bed.
Boasting a private entrance, this spacious suite also includes 1 bedroom, 1 bathroom and a seating area. This suite is air-conditioned and has a tea and coffee maker, a wardrobe and garden views. The unit has 1 bed.
The spa bath is the standout feature of this double room. The spacious double room features air conditioning, a private entrance, a terrace with garden views as well as a private bathroom boasting a walk-in shower. The unit has 1 bed.
The spa bath is a top feature of this double room. The spacious double room features air conditioning, a private entrance, a terrace with garden views as well as a private bathroom boasting a walk-in shower. The unit has 2 beds.
This triple room's special feature is the spa bath. The spacious triple room offers air conditioning, a private entrance, a terrace with garden views as well as a private bathroom boasting a walk-in shower. The unit has 2 beds.